HostDoc Is Closing

It is with great regret that I write this email. HostDoc will be closing its doors today and will no longer accept orders for any service moving forward.All payment gateways are now inactive. All clients will be refunded pro-rata and a few refunds have already began being issued. If your refund has not yet been recieved, please open a ticket and ... Read More »

2nd Feb 2020
Possible Data Leak Recap

Further from our previous announcement of a possible data leak, action has now been implemented that will see this issue eradicated moving forward.The client area is once again active and clients can now manage their accounts. What was the cause?With no further evidence of any other application caching the data, it is still believed our tawk.to ... Read More »

30th Jan 2020
Possible Data Leak

Over the last few months, our client area has been experiencing odd caching issues which proved to be a problem to pinpoint.Numerous fixes have been implemented with the assistance of WHMCS staff, however, none seemed to persist.These fixes were not merely a cache flush and call it a day.Upon an extended debug, it was found that the culprit for ... Read More »

28th Jan 2020
SG3 Scheduled Maintenance

SG3 will need to go down for general maintenance on 31/01/2020 to address intermittent slow disk speeds. This will be a critical maintenance with the potential for data loss although all that can be done to prevent such a scenario will be carried out beforehand.The maintenance is expected to be in the region of 3-5 hours and as such, replacement ... Read More »

26th Jan 2020
UK NVMe SSD Migration - UK4

Our UK NVMe SSD clients on hostnode uk4.hostdoc.co.uk (Intel Xeon E-2136) will shortly be migrated to our replacement NVMe node in the UK to aid with performance enhancements. Migrations are expected to begin on Monday 27/01/2020 As always: Please ensure you have copies of your backups offsite. A backup VPS can be provided if ... Read More »

25th Jan 2020
UK3 Hypervisor Issue. Emergency Reboot Needed

An issue has been noted with libvirt which will require a reboot to allow clients the ability to control their VPS again.So far, it seems like a bug with libvirt, however, furtherinvestigation would be needed at a later time to fully evaluate what may have caused the bug. Downtime is expected to bein the region of 10 minutes for a full reboot.The ... Read More »

22nd Jan 2020
UK HDD Intermittent Network Drop Outs

We will be carrying out some work today on the UK HDD node (UK3).Interruptions are to be expected in network and there may be a few phases of downtime while the work is completed. We hope to keep interruptions to a minimum during this time, however, downtime of up to 2 hours should be expected.The work will be carried out in phases over the ... Read More »

13th Jan 2020
i9 Downtime

The i9 was noted as having an unexpected downtime this morning which was in the region of 5 hours. The cause has been found to be a booting agent with the wrong OS image at our upstream.We had not scheduled a reboot so this was highly unexpected. Upon the node coming back up, an investigation as to why it had been rebooted was carried out.The ... Read More »

22nd Dec 2019
Migration From LA To LA

Hello. Firstly, apologies for the alarm caused with yesterdays announcement.As it stands, LA i9 is still due to go down, but there is now ample time to take backups if needed. Many clients have already claimed a refund and left the service while quite a few have decided to wait. I thank you for your patience and trust in us through a difficult ... Read More »

7th Dec 2019
ReliableSIte is taking LA down.

This is as bad as an announcement can get, but we are here now and it looks like there is no resolution on the horizon. ReliableSite, our service provider for our LA server have done the unthinkable and we will soon no longer be able to offer a service out of LA via ReliableSite. ReliableSite was recently contacted by ourselves. The purpose for ... Read More »

6th Dec 2019