DE2 OUTAGE

Our Germany server de2 had a 3+ hour outage today.

This was due to a conflict with OVH and their billing processes not recognising our payment made well in time but still  displayed as unpaid.

The issue has now been sorted and all services are back online.

Apologies to all those affected.

 

HostDoc Hosting Team.

12th May 2019
Recent performance issues in Dallas

Over the past few days we've noticed degraded performance on our Dallas node. The issue turned out to be the misplacement of a deleted VM's data into memory by the hypervisor. After examining the system and checking the hypervisor is up to date and error free, everything is back to normal. We apologize to any who have experienced degraded ... Read More »

30th Apr 2019
Australia #1 Network Outages

We noted at 6.12am that our AU#1 node went down and began investigating.We have not yet found the source but it seems to be OVH network outages that are causing the interruptions so far. The network is interrmittent at the moment and we are keeping an eye on it. Further details will be relayed once we know more.   UPDATE: AU#1 is stable ... Read More »

20th Mar 2019
SG Node Going Down For Maintenance

We have recently experienced numerous issues with our SG3 i7 Singapore node that a fix has not addressed. We are now forced to schedule an emergency reboot with further downtime while we try and address the cause.  As such, there is no concrete ETA. We will attempt to keep downtime as short as possible. If you need a replacement VPS while we ... Read More »

7th Mar 2019
Dallas - Downtime (Nested Virt)

On Sunday, 17th Februrary 2019,between 12.00-14.00 (UK time) all VPS on Dallas Texas node will go down for approximately 3 minute while we re-enable nested virtualisation on the node. The host node itself will have no reason to go down and the whole operation from start to finish should not exceed 5 minutes between bringing down the VPS' and ... Read More »

14th Feb 2019
Australia Is up.

Australia is back up and functional. 

A message from OVH regarding the downtime:

We were experiencing high latency between our SYD datacenter and Europe. You can see Updates about this issue here :
http://travaux.ovh.net/?do=details&id=36700

 

Thank you for your patience.

HostDoc Hosting Team. 

1st Feb 2019
Australia Node Down

We have noted an issue with our AU node that at this point does not seem to be an issue on our side. We have notified OVH and are awaiting an intervention. We will keep you posted.

This is only affecting Australia at the moment. Sorry for the inconvenience.

 

HostDoc Team.

1st Feb 2019
Shared Hosting - DNS Cluster Outage

Our shared hosting server and DNS cluster had an outage today for 1 hour and 30 minutes. We would like to apologise for this disruption as it was in no way a planned or deliberate outage. We have been simplifying our operations since the new year and during some further work that should have in no way affected a single client, our shared hosting ... Read More »

27th Jan 2019
Final Migration Phase - London

The time has come to move all IP's over from the old OVH server to the new server which will take place in just under 17 hours. We are sure all backups have been secured or backup VPS have been requested. If not, this is the final opportunity to do so. If you have already been migrated to the new London node, this final phase will not affect ... Read More »

23rd Jan 2019
Reseller Migration Complete

We have completed our migration of the resellers server with zero downtime. All resellers utilising our nameservers will have already started serving their content from the new server, however, we have noticed a few clients use Cloudflare or A records to point to the server and those clients will still be pointing toour old reseller server. We ... Read More »

19th Jan 2019